Customer Support and Solution Center
  • I entered the registration key I received but it didn't work.
  • I recently purchased a game but have not received my registration information.
  • I purchased a game that I have not downloaded yet. How do I activate the full version?
  • I lost my registration information and cannot unlock the game I purchased.
  • I lost or deleted the game that I purchased. How do I get it back?
  • How do I uninstall a game that I want to remove from my computer?
  • My game has recently stopped working or is shutting down during gameplay.
  • I received an error that my game contains a virus.
  • Can I receive a physical CD in the mail when I purchase a game?


    • I entered the registration key I received but it didn't work.

    Solution: When you purchase a game, you will receive a registration name and key via email. If your key does not unlock the full version, please consider the following possible solutions:
      • Try to copy (Ctrl C) and paste (Ctrl V) the registration name and key rather than manually typing them, as it is fairly common to make a mistake when doing so. Also note that many times, keys will include zeros which can be mistaken for the letter 'O'.

      • If you downloaded the game from another web site and purchased from us, your key will not unlock the game. In this case, you will need to completely uninstall the game, and then re-download it from our site and install it again. In some cases, you may need to delete the remaining game directory in your Program Files after uninstalling the game. When you run the game after this process, you should see the GameFools trial screen similar to the one below to confirm you have done this correctly.

    If your code still does not work or you have received an expired key message, please contact our support team here.
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    I recently purchased a game but have not received my registration information.

    Solution: You should receive your registration name and key via email after completing your order. If not, please consider the following possible solutions:
      • You entered a different email address during your order. If this is the case, your registration information has been sent to that email address.

      • You are using a spam filter that has blocked our email to you. Please check your spam or bulk folders, or temporarily turn off your spam filter or approved senders setting.

      • You are using a free email account such as Gmail, Yahoo or Hotmail. Please allow for possible server delays, or manually refresh your account to receive new email.
    If you still have not received your registration information after considering the factors above, please contact our support team here.
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    I purchased a game that I have not downloaded yet. How do I activate the full version?

    Solution: To activate your game, simply download it from our alphabetical listing here. Once you have downloaded and installed the game, run it to access the GameFools trial screen. Within the 'Unlock' section, enter the name and key from your email receipt.
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    I lost my registration information and cannot unlock the game I purchased.

    Solution: If you need to activate a game you purchased but have lost your registration information, we can attempt to locate your order and resend your information. Please contact our support team here, and understand that we will only be able to assist with legitimate orders.
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    I lost or deleted the game that I purchased. How do I get it back?

    Solution: You can easily reactivate your full version by re-downloading the game you purchased from our alphabetical listing here. Once you have downloaded and installed the game, run it to access the GameFools trial screen. Within the 'Unlock' section, enter the name and key from your email receipt.
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    How do I uninstall a game that I want to remove from my computer?

    Solution: Within your Start Menu, select Control Panel > Programs and Features. Select the game you wish to uninstall from your program list and and then double click it to initiate the uninstallation.
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    My game has recently stopped working or is shutting down during gameplay.

    Solution: If your game was working previously and now is not, something has most likely changed within your system. You should completely uninstall the game, and then re-download and install it to correct any files that may be corrupt. Also, run your anti-virus software, as viruses can often affect files that would cause this type of problem.

    If you still are not able to correct the problem, please contact our support team here.
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    I received an error that my game contains a virus.

    Solution: Certain anti-virus or firewall programs may improperly identify a game as a virus and prevent it from running. All of our games come from trusted partners, and you can be assured that they are all virus-free. To correct this error, you should either update your anti-virus or firewall software (which will likely solve the problem permanently), or temporarily disable the software until you have finished downloading, installing and activating your game.

    If your anti-virus software detects the game as a trojan (only some anti-virus programs exhibit this behavior), set an exclusion for the folder containing your game, commonly within your C:/Program Files. To mark your game files or folders as safe, please refer to your anti-virus or firewall help manual for instructions on setting exclusions.
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    Can I receive a physical CD in the mail when I purchase a game?

    Solution: We do not currently offer a backup CD option, as all games can be re-downloaded from our site at anytime. If your game is lost, you can easily reactivate the full version using the registration information you received upon purchase.
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